TurtleReel is a mobile app that turns videos you record or import into edited short videos, with captions, translations, AI voice dubbing and B-roll. It is made by Turtle Techsai, Nagpur, Maharashtra, India ("we", "us"). This policy explains what data the app collects, why, who processes it, how long we keep it, and the choices you have. It applies to the TurtleReel app on Android and iOS and to the services behind it.
In short: we use your videos only to edit them for you. We do not sell your data, show ads, or use analytics or advertising trackers in the app. Your source videos are deleted after 7 days and finished exports after 90 days, and you can delete your whole account at any time from the app.
1. Data we collect
| Data | What it is | Why we need it |
|---|---|---|
| Account identifiers | A random identifier created by the app when it is installed (not a hardware or advertising ID), your platform (Android or iOS) and language setting. If you create an account with email: your email address, your name if you give it, and your password, which we store only as a one-way hash and never in readable form. If you sign in with Google or Apple: your email address, name and the account identifier that provider gives us (see section 4). | To create and secure your account, sign you in on other devices, and keep your reels, plan and credits together. |
| Sign-in security data | One-time codes we email you to verify your address or reset your password (stored only as a hash), and a count of failed sign-in attempts. | To prove you own the email address and to protect your account from password guessing. |
| Videos and audio you provide | Clips you record in the app or import from your gallery, including the voice and anything else in the picture or sound. | To edit your reel: remove pauses and filler words, add captions, B-roll and music, and render it. |
| Content we create from your videos | Transcripts, the edit plan, caption translations, AI voice tracks (dubs), generated B-roll images, thumbnails, drafts and exported videos. | These are the product you asked for. |
| Your edits and settings | Words you remove, caption style, languages, voice choice, music and B-roll choices. | To render the reel the way you want it. |
| Purchases and usage | Your plan (Free, Creator or Studio), renewal or expiry date, pack credits, and how many exports and dubbing minutes you used this month. We never receive your card or bank details. | To give you the features and limits you paid for. |
| Technical logs | IP address, request times, app version and error messages recorded by our servers. | To keep the service secure, fix problems and prevent abuse. |
The app asks for camera and microphone access only so you can record, and for access to the videos you choose to import. It does not collect your contacts, location, messages or other files.
2. How we use your data
- To provide the service: transcribe, plan, caption, translate, dub, add B-roll and music, render and deliver your reels.
- To run your account, subscription, credits and support requests.
- To keep the service secure and working, and to meet legal obligations.
We do not sell or rent your data, use it for advertising, or use your videos, transcripts or voice to train AI models. We process your data because you asked us to provide the service (your consent and our contract with you), and where needed to comply with law.
3. AI processing
TurtleReel uses AI services from Microsoft Azure to do the editing:
- Azure AI Speech transcribes the audio of your clip and, if you turn on dubbing, reads your translated script aloud in a synthetic voice.
- Azure OpenAI Service reads your transcript to plan the edit, translates captions, and generates B-roll images from short text descriptions of what you are talking about.
These services run in Microsoft's Sweden Central region. Under Microsoft's terms for these services, your data is not used to train Microsoft's or OpenAI's models. Microsoft may keep inputs and outputs for up to 30 days to detect abuse, as described in its product terms. AI output can be wrong: please review captions, translations and dubs before you publish.
Dubbing replaces your voice with a synthetic voice. It does not clone your voice.
4. Google user data (Sign in with Google)
Signing in with Google is optional. If you choose it, TurtleReel uses Google Sign-In with the basic
openid, email and profile permissions. It does not request access to
your Google Drive, Gmail, contacts, calendar, YouTube or any other Google service.
- What we receive from Google: your Google account ID, your email address and whether Google has verified it, and your name. Google also makes your profile picture available to the app; we do not store it.
- How we use it: only to create your TurtleReel account, sign you in, recognise you when you sign in again on another device, and connect it to an existing TurtleReel account that uses the same verified email address. Your email is also used to reply to support requests you send.
- Sharing: we do not sell Google user data, use it for advertising or to build ad profiles, or use it to train AI models. It is not sent to the AI services in section 3. It is stored in our database on Microsoft Azure (our hosting provider, section 5) and is disclosed to others only if the law requires it.
- Storage and deletion: kept until you delete your account, then erased as described in section 8. You can also remove TurtleReel's access at any time in your Google Account under Third-party apps and services; your TurtleReel account then stays usable with email and password if you set one.
TurtleReel's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
5. Who we share data with
We share data only with service providers that process it for us under contract:
- Microsoft Azure: hosting, database and file storage (Central India region) and the AI services above (Sweden Central region).
- Azure Communication Services (Microsoft): sends the verification and password-reset emails. It receives your email address and the code, not your videos.
- Google Play and Apple App Store: process your payments and subscriptions under their own privacy policies.
- RevenueCat: confirms your purchases with the store and tells us your subscription status. It receives your TurtleReel account identifier and purchase details, not your videos.
- Google or Apple sign-in, if you choose it: to confirm your identity (see section 4).
We may also disclose data if the law requires it, to protect people's safety or our rights, or as part of a merger or acquisition, in which case this policy continues to apply.
6. Where your data is stored
Your account, projects and files are stored in Microsoft Azure data centres in India (Central India). AI processing happens in Sweden. If you use TurtleReel from another country, your data is transferred to India and Sweden, and we rely on Microsoft's contractual safeguards for those transfers.
7. How long we keep data
| Data | Kept for |
|---|---|
| Original uploaded videos | Deleted automatically 7 days after upload |
| Working files: processed video, audio, drafts, dub tracks, B-roll images, thumbnails | Deleted automatically after 30 days |
| Exported videos | Deleted automatically after 90 days (save the ones you want to keep to your phone) |
| Transcripts, edit plans, translations and settings | Until you delete the reel or your account |
| Account, sign-in email, name, password hash, plan and credits | Until you delete your account |
| Email verification and password-reset codes | Stop working after 15 minutes or once used, are removed from our database about a day after they expire, and are deleted with your account |
| Server logs | 30 days |
| Database backups | 7 days, after which deleted data is gone from backups too |
| Purchase event references | Kept for tax and accounting, without any link to your account after deletion |
8. Your choices and rights
- Delete a reel: long-press it on the home screen and choose delete. Its files and data are removed.
- Delete your account: in the app, open Settings and tap Delete account. Everything is erased immediately. See Delete your account, which also explains how to ask us by email if you no longer have the app.
- Change your password or sign out: in the app, open Settings. Changing your password also signs out your other devices.
- Access, correction, or a copy of your data: email us and we will respond within 30 days.
- Withdraw consent: stop using the app and delete your account. You can also revoke camera and microphone access in your phone's settings at any time.
Depending on where you live, you may have further rights, for example under India's Digital Personal Data Protection Act, 2023, the EU and UK GDPR, or US state privacy laws. These include the right to nominate someone to exercise your rights and to complain to your data protection authority. We honour these rights for all users.
9. Security
Data travels over encrypted connections (HTTPS). Files and the database are encrypted at rest by Azure. Passwords are hashed with Argon2, and repeated wrong passwords lock sign-in for 15 minutes. Changing or resetting your password signs out your other devices. Links to your drafts and exports are private and expire within 24 hours. Access to production systems is limited to the people who run the service. No system is perfectly secure, and we will notify you and the authorities of a breach as the law requires.
10. Children
TurtleReel is intended for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has used the app, contact us and we will delete the account.
11. Changes to this policy
We will update this page when the app or our providers change, and change the date at the top. If a change materially affects how we use your data, we will tell you in the app before it takes effect.
12. Contact and grievance officer
Turtle Techsai, Nagpur, Maharashtra, India.
Privacy questions, requests and complaints, including to our Grievance Officer under Indian law:
contact@turtletechsai.com.
We acknowledge requests within 72 hours and resolve them within 30 days.